Job title: Customer Service
Job type: Permanent
Emp type: Full-time
Industry: Design and Creative
Salary: negotiable
Job published: 17 Jun 2020
Job ID: 32103
Contact name: Emily Haydon
Phone number: 0418487474
Contact email: emily@thetalentconnective.com

Job Description

My client is a super funky textile printing studio in South Brisbane. They ensure the design dreams of both business and consumers come to life - working with some of the country's best-known brands, as well as smaller (but exceptionally talented) individual designers.

This dream team is chasing a Customer Service champion with a knack for managing multiple customer priorities simultaneously. As the right person, you feel most at ease when you see the queue in Zendesk decreasing, orders on brief & on track, and interacting with customers to make their design dreams manifest into a printed reality.

 

You'll love:

  • A busy role with lots to do & heaps of inquiries to field so that time goes quickly, however still feel comfortable to clock off at 5 & chill knowing you can separate work & home.

  • An easy-going leadership team. Translation: once you're trained they're pretty hands-off, which means you can stay in your default state of being a natural self-starter

  • A very cool workspace

     

What does an average week look like?

  • Answering phones & taking email inquiries (roughly 20-50 per day), such as quoting on orders & answering technical questions, following up orders, and liaising back & forth with vendors.

  • Working closely with the Production Assistant so you know which jobs are a priority & where each order is in the pipeline.

  • Making minor graphic design edits

  • Championing customer experience. Be it as the first point of contact on the phone, or in working with the wider team & vendors to ensure their order is delivered to schedule - you nail it.

  • Using tools such as Zendesk, email, the CMS, Word, Excel, and the basics of Design software to keep customers' dreams alive.

 

As the right fit you'll have:

  • Experience in print is a strong advantage. From fashion or textiles in particular? Amazing! But you could also be other forms of print :) This'll give you a good preview into the production process & reduce the learning curve

  • A strong ability to manage multiple tasks simultaneously and a brain that thrives on being highly organised.

  • Basic graphic design skills

  • A love of autonomy & owning your role. Delivering to outcomes in a self-managing environment is your (extended) middle name.

 

Want in? Apply today, or for further Q's contact Emily Haydon on emily@thetalentconnective.com