Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Location: Brisbane
Salary: Negotiable
Job published: 13 May 2019
Job ID: 32066
Contact name: Emily Haydon
Phone number: 0418487474
Contact email:

Job Description

This dream team are definitely one to watch from Queensland's tech start-up ecosystem. They've an amazing EdTech platform that's expanding across Australia, the UK and Europe. Join a team that's passionate about enhancing the way education is delivered, and surround yourself with people who are passionate, hungry, authentic and ready for growth.

This next phase of growth calls for a Customer Success Manager - the first in the business to ensure existing and newly on-boarded students are getting maximum usage from the service.  As the best person for the job, you've got a burning desire to build something, and be a part of a growing tech start-up. You thrive on identifying patterns, developing processes, and being a part of the founding team.


T H I S   R O L E   I S   F O R   S O M E O N E   W H O:

  • Loves the grit, the thrill & excitement of tech start ups and wants to play a role in changing the way education is delivered in Australia (and globally)
  • Wants a long term career and can see themselves helping to build out the customer success function as the business grows
  • Get's a real kick out of making a customer happy, each & every time
  • Can write and document processes for the business to adopt as they grow
  • Is a wizard with Excel/Google sheets and knows how to translate data to the product team


Y O U ' L L   L O V E :

  • Being a part of the foundation team that builds a tech start-up, and creating the success formula for the customer success team that follows
  • Unafraid of trial and error, creating and documenting processes as you find the right methodology to suit the customer & product
  • Working in a hungry, high energy team driven to create something with impact
  • Equity - this role is suited to someone who wants to build a long term future for themselves, & see a return for their help in growing the business
  • Solving customer problems - it's in your nature to enjoy seeing people get a great result


Y O U R   R O L E   W I L L   C O V E R :

  • Fielding inquiries from students that may include topics like: app functionality, service feedback or how to use the product
  • Distilling feedback to the product team, ensuring the data is meaningful & usable
  • Implementing minor changes (no coding required)
  • Delivering exceptional customer service to the end user - you've got an infectious passion for people 
  • Designing & documenting processes that can be implemented as the team grows, and playing a key role in growing out the customer success team
  • Helping with the admin that drives the business forward as required


Interested? Apply today. Got Q's? Contact Emily Haydon on 0418 487 474 or